TERMS & CONDITIONS

CUSTOMER CARE

Visiting Our Website

 

By visiting our website and providing all the requested information’s provided by you with your own freewill, in order to proceed in establishing a communication and connection with you and our online store for you to make inquiries from our authorized representative during the hours of operations only to place orders, making refunds or any further concerns that is strictly related to our online store of operations.

When you have voluntarily chosen any of our products on our website / On-line store and has confirmed these lections, added on the cart and chose to proceed on placing the orders. You are providing a full consent to any of our Authorized representative to send you email, send you fax or call you on any of your provided contact numbers for further clarifications or concerns pertaining to your placed orders.

And if you wish to leave the website and not pursue in purchasing from our on-line store or refuse to provide any requested information or do not agree to any of our Privacy Policy and Terms and Conditions, you have all the rights to do so.

Order Status

 

When online orders or purchases has been placed and successfully processed, Benson Guam ENT. Will provide tracking number provided by the shipping carrier of your choice or preferred carrier.

To check or follow-ups on the status of your order, please contact our store at (671) 477-7562GMT+10 during normal business hours or send us an email at benson@bensonguam.com

Back Order and Special Order Items

 

Items that are Back-Order or Special Order as to where the maker and specific model provided by the Customers are all SALES FINAL and NON-REFUNDABLE, NON-RETURNABLE or NON-SUBSTITUTABLE such as store credit etc. due to items that are Back Order and Special Order are considered limited and non-regular store stock-item.

Pricing

Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice due to unforeseen cost increases of imported products, raw materials, or currency fluctuations.

 

Prices listed in any other websites may not be accepted. 

We sell our products through a number of different online channels and we cannot always control when they are updated. We reserve the right not to accept a price listed on a site other than our own.

PRIVACY & SAFETY

Personal data processing rules

 

Benson Guam ENT.Is very much aware that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Benson Guam ENT. Online website and online store, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Benson Guam ENT. Gather?

 

Information you give us voluntarily:

We receive and store information's you enter such as Name, Address, Purchased Items ONLY. But NOT Credit Card Information on our Website / Online-store or give us in any other way. You can choose not to provide certain information, however, some information is necessary to processing your orders and inquiries. We use the information that you provide for such purposes as responding to your requests.

a.)  Such as fulfilling and processing your orders.
b.)  Customizing future shopping for you.
c.)  You retrieving password for your online account, if misplaced, failed to recall and other provided circumstances.
d.)  Improving our stores, and communicating with you.

Does Benson Guam ENT Share the Information It Receives?

 

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the business partners as described below:

Agents / Sales Representative
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

‍Protection of Benson Guam ENT and Others
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Benson Guam ENT, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

‍With Your Consent
‍Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information, only when necessary.

How Secure Is Information About Me?

 

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor.

Credit Card Information are not or never stored in our system after online purchasing, or any form of refunds, adjustments on payment transactions and more that involves payment using credit card.

Every unique transactions would require you to re-input your credit card information when placing orders.

Third party system, software or any app that collects or remembers your Credit card information when signing up to our website or online store are not shouldered or covered by the privacy and protection policy of Benson Guam ENT.

 

ORDER CANCELATION

Order Cancellation

 

Benson Guam ENT. Website does not offer a On-line order cancellation. To cancel an order, please contact tour order department at (671) 477-7562 GMT+10 within 24 business hours of placing your new and revised order or full cancellations of your order.

PAYMENT REFUND

Item Returns 
                                                
Note: For Online Purchases only (Purchases from the actual Benson Guam ENT. Store are not covered by this Agreement).

Within 30 days of receipt of your shipment (including gifts), you may return any item, for a full refund (we'll also refund the shipping cost if the return is a result of our error): Items are not returnable if they are in un-sellable condition, or are missing parts.

We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please NOTE that we can refund shipping costs only if the return is a result of our error.

Packing and Sending Your Return

 

It only takes a few simple steps:    
                                            
1. Pack the items along with the packing slip (receipt) securely in a box. We recommend you can use the original box the items arrived in. Or You may use another box if you prefer or if the original box has been damaged.  

2. Affix the shipping label to the outside of the box. Ship items directly to our store. The store address can be found on our web site or on the original packing slip (receipt).

3. Leave the package for your mail carrier to pick up

 

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